Pleasant Support

Discover how Pleasant Password Server will enhance KeePass for business

If you have questions to ask our Technical Support staff please Contact Support.

Providing more information is usually better:

• More detail will help point us towards a solution more quickly.
• A Support team member will respond and assist you with your issue. 

Support manages requests in order to best serve customers in the manner received by taking the severity of issues into consideration.

However, if your issue becomes pressing, please letting us know by escalating the issue via: 

• web form, new email, or phone call. 

Before Contacting Support

Perhaps your questions are already available online:

• See FAQ and Common issues

  • for answers to your questions

• See Troubleshooting pages

  • for extra tips! and diagnostic tools.

• Browse our wiki docs!

  • These are always getting updated with new information. Use the index on the left, or use the search in the top right.

• Update your software

  • each release has new features & fixes which may resolve an issue related to your question.

Details to Include for Support

• Include:

  • Description of your issue
  • Contact information
  • Version # of software you are currently using

• Optional:

  • Error logs  - Find error logs / increase log details
  • Screenshots

(These can be sent to the Support email address, provided on our contact Support page, or in response to a support email.)

• Additional Info:

  • License Key  - for renewals
  • Previous Version  - if upgrading
  • Recent Changes  - if recent changes may have affected these results
  • The Expected Behaviour